Terms & Conditions
Terms & Conditions
Policies, Terms and Conditions:
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Conwy Valley Vapours., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Order Time -- Most orders placed before 1pm will ship the same business day, provided the product ordered is in stock. Orders are not processed or shipped on a weekend or bank holiday.
Delivery Time -- We cannot guarantee when an order will arrive although the shipping methods we use offer next working day delivery most of the time, 2 working days and 3 working days can be possible with Royal mail although its not the norm.
Any dates quoted for delivery of the Goods are approximate only. Time for delivery shall not be of the essence of the Contract. We are entitled to deliver the Goods in advance of the quoted delivery date
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Conwy Valley Vapours is not responsible for the operation of, or content located on or throughout any such site.
Multiple Product Orders
For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Conwy Valley Vapours reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
You shall be responsible to us for ensuring the accuracy of the terms of any order which you submit.
We require you to confirm you are 18 or over to buy any product from Conwy Valley Vapours due to the nature of the products we sell. there is a checkbox on the checkout page and you will not be able to complete the order process until it is selected at which point you are agreeing to these terms that you are 18 or over. We reserve the right not to accept the order if we believe the person ordering to be below this age.
We reserve the right to make any changes in the specification or packaging of the Goods which are required to conform with any applicable safety or other statutory requirements or which do not materially affect their quality or performance.
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Conwy Valley Vapours reserves the right to make changes to this site and these conditions at any time.
If any provision of these Conditions is held to be invalid or unenforceable in whole or in part the remainder of these Conditions shall continue to apply.
We have stock control on the website but sometimes there can be an error in the stock values so if we where out of stock of an item we would normally ring you or send you an email and either offer you an alternative, a refund (complete or partial) or ask you if you would like to wait.
We keep your personal information private and secure. When you make a purchase from Conwy Valley Vapours, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Conwy Valley Vapours shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Conwy Valley Vapours shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Conwy Valley Vapours will issue a refund to your card in the amount of the incorrect price
SAFETY PLEASE READ
By purchasing any batteries, devices, mods or kits that include batteries you are agreeing that you understand and agree with the following advice and that Conwy Valley Vapours cannot be held responsible for any damages arising from improper use or by not following the guidelines.
The Lithium batteries used in e-cig devices and mods need to and can output exceedingly high currents and can empty themselves VERY fast in a short circuit, with some cells this may result in overheating, rupture of the cell and possibly even explosion, always discard a damaged or suspect device or battery unless a competent engineer can repair or give it the all clear to use.Guidelines
NEVER leave batteries unattended when charging especially overnight while sleeping.
NEVER keep batteries loose in your pocket or bag where they could short circuit and cause a dangerous or explosive event. Use a suitable case or plastic battery holder.
NEVER place the charger on flammable surfaces when charging. (carpets, fabrics etc)
Don't heat, incinerate or reverse the polarity, always check polarity when charging or inserting into the device.
Do not over-charge or over-discharge. Remove from charge as soon as you get the green light or fully charged indication, check the instructions if unsure.
Use only the correct charger for the batteries, if you are uncertain check.
Only use recommended batteries and do not purchase or use cheap alternatives.
Discard a battery if it fails to keep a charge or looks damaged in any way.
Do not over-tighten atomisers / tanks onto the device, you only need to tighten until contact is made.
When charging batteries via USB do not over-tighten them in the charging lead.
Please dispose of batteries safely and according to the regulations.
E-JUICE / E-CIGARETTE SAFETY PLEASE READ
By purchasing any items from Conwy Valley Vapours you are agreeing that you understand and agree with the following advice and that Conwy Valley Vapours cannot be held responsible for any damages or health issues arising from improper use or by not seeking or following the guidelines or advice from medical professionals.
We make no claims that using an E-Cigarette will help you in giving up smoking cigarettes nor that there are any health benefits from giving up smoking cigarettes and using an electronic cigarette or device (simply put there is not enough evidence currently to support the idea) you need to make that decision for yourself. If you are unsure about the health risks or benefits involved in the switch or its suitability for you due to any conditions that you may have or you need help with nicotine dependency we recommend seeing a qualified medical practitioner for the correct advise.
Keep all devices, batteries and fluid totally out of reach of children, Nicotine in its pure form is a known poison and can cause serious harm. The levels of nicotine contained in E-Liquids if ingested (certainly by a small child) could cause serious harm and medical assistance should be sought immediately if suspected (taking the packaging with you to show the medical practitioner)
You must be eighteen (18) years of age, and possess a valid credit card to purchase any of our products. We absolutely reserve the right to cancel any sale based on our sole discretion where we reasonably believe or suspect the purchaser is purchasing products on behalf of a minor or is under the age of 18.